I had an account on your old site, do i need to create a new account on this site?
yes you do
we were not able to transfer over customer data from our old website to this new site so you will need to create a new account when ordering for the first time.
apologies for this inconvenience but once you are set up ordering is really easy
WHAT SIZE DO I NEED?
Our underwear fits very similarly to emporio armani and slightly snugger than calvin klein.
If you take a medium in ck then you could consider a large in our own underwear
small 28-30 medium 31-33 large 34-36 xl 37-39
WHAT IF I NEED TO MODIFY MY ORDER?
We strive to process all our orders as quickly as possible, but if you wish to amend your order it may still be possible.
Get in touch straight away via our Contact page
DOES YOUR PACKAGING HAVING BRANDING ON IT?
By default your order will be shipped in a discreet unbranded mailer or box
You can choose to have your order delivered in one of our premium orange bang&strike boxes with embossed branding which are ideal for gift giving.
The Premium packaging option costs an additional £3 and can be added during checkout.
All our boxes are made from fsc certified paper and are totally recyclable.
You can select our premium packaging option at checkout for £3
What is Micro Modal fabric?
Modal fabric is natural fibre, developed in europe and made from the pulp of beech trees.
It is known for its extremely soft feel and superior moisture wicking and breathability when compared to cotton.
The Micro refers to the fibre having a diameter of less than ten micrometres, that is smaller than cotton or silk and so explains why it is so soft when worn against the skin.
WHAT SHIPPING OPTIONS DO YOU HAVE?
We have 3 shipping options for our Uk customers.
Standard 2-3 days : £3
express 1-2 days : £5
guaranteed next day : £10 (order by 4pm mon-fri)
PLEASE NOTE THAT OUR GUARANTEED NEXT DAY DELIVERY DOES NOT DELIVER ON SUNDAYS. ORDERS PLACED USING THE GUARANTEED next day SERVICE AFTER 4PM ON FRIDAY WILL BE DELIVERED ON THE FOLLOWING TUESDAY
we are also unable to offer our guaranteed next day delivery IF YOU LIVE IN NORTHERN IRELAND, ISLE OF MAN, THE CHANNEL ISLANDS OR ANY OF THE FOLLOWING POSTCODE AREAS:
AB44-56, FK17-22, IV1-28, IV30-39, KW1-3, KW5-14, PA21-33, PA35-40, PH18-26, PH30-42, HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3
do you offer free shipping?
Yes we do on uk orders over £50 in value. You can select free shipping at the checkout.
Our free shipping service ships your order by our standard delivery method with an expected delivery within 2-3 days
PAY LATER USING KLARNA AT CHECKOUT
PAY LATER WITH KLARNA – Customers in the UK can choose to buy now and pay later. This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will only be able to Pay Now options. You will receive information on how and when to pay when your order has been dispatched.
You will receive account information when your order is dispatched.
*Please note that BANG&STRIKE cannot provide details of why you are not be eligible to pay using our Pay Later. If you have any questions regarding payment, please contact Klarna customer support.
WHEN WILL MY ORDER SHIP?
STANDARD ORDERS SHIP WITHIN 2 BUSINESS DAYS, PENDING AVAILABILITY AND CREDIT CARD VERIFICATION.
express and guaranteed next day ship the same day.
our cut off for processing orders is 4pm
DURING SEASONAL SALES, ORDERS SHIP WITHIN 5 BUSINESS DAYS.
YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH TRACKING INFORMATION ONCE YOUR ORDER SHIPS. IF YOU DO NOT RECEIVE A SHIPPING CONFIRMATION EMAIL WITHIN 2 BUSINESS DAYS, PLEASE CONTACT us here
PLEASE NOTE, WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
our standard UK shipping typically will arrive in 3-4 days
our express UK shipping will usually arrive the next working day (but this is not a guaranteed service)
our guaranteed next day service will arrive the next day. Excluding orders placed after 4pm on friday which will arrive the following tues
FOR OUR INTERNATIONAL CUSTOMERS SHIPPING WILL USUALLY TAKE BETWEEN 5-7 DAYS
Do I need to sign for my order?
YOU MAY NEED TO, SO IF YOU WONT BE IN THEN CONSIDER WHEN ORDERING HAVING YOUR ORDER DELIVERED TO WORK OR A NEIGHBOUR
What if I’m not in when my order is delivered?
If you miss your delivery, the courier should either leave you a card or advise you via email and give you the option of rearranging your delivery. Any undelivered parcelS will eventually be sent back to us as unclaimed.
How do I go about exchanging or returning my order?
You have 30 days from receiving your order to return it to us for an exchange or refund.
For uk customers we offer free royal mail tracked returns, just visit the Royal Mail website here and follow the instructions given.
alternatively you can just send your order back to us using your own courier to the following address.
you must include your packing list with your return so that we can correctly identify your order
Unit 37 – Vulcan House
what international shipping service do you provide?
STANDARD SHIPPING 5-10 business days : £10
EXPRESS SHIPPING 1-3 BUSINESS DAYS: £20
Once your order had been packed and dispatched you will receive an email confirming that your parcel is on its way with tracking information.
If you have any questions or queries regarding your order status and shipping then please get in touch via our contact form for the fastest response
how do i return an international order?
YOU will need to SEND YOUR ORDER BACK TO US USING YOUR OWN COURIER TO THE FOLLOWING ADDRESS.
YOU MUST INCLUDE YOUR PACKING LIST WITH YOUR RETURN SO THAT WE CAN CORRECTLY IDENTIFY YOUR ORDER
UNIT 37 – VULCAN HOUSE
WILL I HAVE TO PAY Customs Duty ON MY International Order?
You will be responsible for the payment of any customs or import duties levied once your package reaches your destination country.
EVERY COUNTRY WILL HAVE ITS OWN TAX REGIME AND AS SUCH WE ADVISE YOU CONTACT YOUR LOCAL GOVT AGENCY FOR ADVICE
IS YOUR PACKAGING SUSTAINABLE?
Our underwear is individually sealed in zip lock bags made from P-life 04 ldpe plastic.
This packaging can be recycled in your normal roadside collections but is also designed to 'break down into carbon dioxide, water and a benign, non-toxic residue at the molecular level, which is then totally assimilated back into nature '
Our gift boxes are made from FSC certified board which has an 80% recycled content and we encourage you to reuse or recycle them.
WHAT ARE YOUR CONTACT DETAILS?
BANG and STRIKE
Unit 37 - Vulcan House
TEL: + 44 116 2620860
Company Registration Number : 5842036
vat: gb 886 9416 59
influencer, press and photographer contact information
If you are a photographer, stylist, influencer or member of the press and have a requests for products, visuals or press releases
please contact: firstname.lastname@example.org
TEL: +44 (0)116 262 0860