Privacy Policy

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

Here at BANG+STRIKE we are committed to protecting the privacy of all our BANG+STRIKE site visitors and customers. The BANG+STRIKE team are online customers themselves and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is a necessary part of providing a service to you - e.g. arranging for a product to be sent to you.

Any questions regarding this Policy and our privacy practices should be sent by email to info@bangandstrike.com or by writing to BANG+STRIKE Ltd, Unit 37 Vulcan House, Vulcan Road, Leicester, Leicestershire, LE5 3EF. Alternatively, you can telephone 0116 262 0860.

For all our services, the data controller — the company that’s responsible for your privacy— is BANG+STRIKE Ltd.

How we use your information

We use different pieces of information for a number of different reasons. Below is a table showing which information we use, how we use it and why we use it.

Your name and contact details

How we use your name & contact details

Why?

To deliver your order to you

We need to use your name to fulfil our contract with you and get your items delivered to the correct person

Send you service messages by text or email such as order updates

We need to tell you when your order is coming to fulfil our contract with you

Sending you information by email, SMS, or post, about our new products and services

To keep you up to date. We only send this with your permission

Fraud prevention and detection

To prevent and detect fraud against either you or BANG+STRIKE

Showing you BANG+STRIKE adverts as your browse the web

So you can see our latest products and deals

Finding out what you, and other customers, like

To ensure we are giving you what you want, and to stay ahead of the competition

 

Your payment information

This means your card’s security/CVV code, don’t worry, we don’t keep them.

How we use your payment information

Why?

Take payment, and give refunds

We’ve got to use this information to fulfil our contract to you.

Fraud prevention and detection

To detect and prevent fraud against both you and BANG+STRIKE

 

Your contact history with us

What you’ve said to us — for example, over the phone, or via email, or on social media.

How we use your contact history

Why?

Provide customer service and support

We’ve got to do this to perform our contract with you, after all, you expect the best service from us

Train our staff

So that, when you contact us, you get the best possible customer service

 

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time

How we use your purchase history and saved items

Why?

Sell you things

We’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you can’t buy it!

Provide customer service and support, and handle returns

We’ve got to do this to perform our contract with you

Finding out what you, and other customers, like

To ensure we are giving you what you want, and to stay ahead of the competition

 

Information about your phone or laptop, and how you use our website

Information you give us when you browse our site or use our app, including your IP address and device type. Don’t worry; your personal address cannot be identified from the IP address.

How we use information about your phone or laptop, and how you use our website and app

Why?

Improve our website and set default options for you (such as language and currency)

To give you the best possible shopping experience

Protect our website

To prevent and detect fraud against either you or BANG+STRIKE – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data

 

Your responses to surveys, competitions and promotion

How we use your responses to surveys, competitions and promotions

Why?

Run the survey, competition or promotion

We’ve got to do this to perform our contract with you — if we can’t use your entry, you can’t possibly win!

 

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience.  However, the choice is yours and we totally support your decision!

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services.

Sharing your information

In order to maintain your trust, we do not, and will not, sell any of your personal data to any third party. This is our pledge to you as we know just how important your privacy is.

However, there are times when it is absolutely necessary for us to share some of your information with trusted third parties to ensure we can provide the level of service you expect from us. They are as follows:

  • Companies that do things to get your purchases to you, courier, payment service providers, warehouses, order packers and delivery companies
  • Professional service providers, such as marketing agencies, advertising partners and website hosts who , who help us run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
  • Companies approved by you, such as social media sites (if you choose to link your accounts to us), Marketplace sellers where you place an order

Seeing adverts for BANG+STRIKE online

We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target BANG+STRIKE banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of BANG+STRIKE (for example, your BANG+STRIKE search history, and the content you read on BANG+STRIKE) or on BANG+STRIKE banners or ads you have previously clicked on.

Marketing messages

If you have said we can, we’ll send you marketing messages by email to keep you aware of what we’re up to and to help you see and find our products.

How to stop marketing messages from BANG+STRIKE.com

  • Through your account settings
  • By clicking on the ‘unsubscribe’ link in the footer of a newsletter email
  • By contacting our Customer Care Team

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Please note that, as BANG+STRIKE comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates)

Keeping your information

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

Your rights

You have a lot of rights relating to your personal information:

  • The right to be informed about how your personal information is being used
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through visiting your account
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages, which you can do through your account and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

Changes to how we Protect your Privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on BANG+STRIKEor by some other means such as email, so that you are able to review the changes before you continue to use BANG+STRIKE

How to contact us

We always like to hear from our customers, especially if you feel things can be improved or fixed!

If you:

  • Have any questions or feedback about this notice
  • Would like us to stop using your information
  • Want to exercise any of your rights as set out above, or have a complaint

Please don't hesitate to contact our Customer Care team, who will be happy to answer any questions you may have.

You can contact our privacy team by dropping us aline at info@bangandstrike.com or if you'd like to, you can write to us at

BANG+STRIKE LTD, UNIT 37 - Vulcan House,  Vulcan Road, Leicester LE5 3EF

Or call us on 0116 2620860