FREE Tracked Royal Mail Returns for UK Customers
UK customers can return an item for an exchange or a refund for FREE with our NEW Tracked Returns service and it's very simple to use!
1. Complete the reverse of the delivery note and place in your return package
2. Email email@example.com and request a Returns Label to be emailed to you
3. Print the Returns Label off and stick it securely to your parcel
4. Take the parcel to your local Post Office counter where you will be given a proof of postage which you should retain just incase the parcel doesn't make it back to us!
5. Your exchange or refund will usually be processed the day the item is received back in our warehouse
Alternative Options to Return orders for International Customers
International customers can also return any item within 28 days by following the instructions on the back of your delivery note but remember you will need to affix postage when not using our Returns service.
All items must be returned with their original delivery note in order for us to issue a full refund for the value of the goods. Refunds will only be credited to the original payment method used.
Should you return the items by a method other than our Free Tracked Returns then we cannot be responsible for goods lost or damaged in transit.
Please note that postal costs incurred when UK and International customers do not use our FREE Returns Tracked Service are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
When will I receive my refund?
If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid within 24 hours of receipt of the goods. Card refunds may take up to 4 working days for your bank to complete once we have processed your return
Will my postage cost be refunded on returned items?
If you return your whole order then we will refund the basic delivery cost of getting the goods to you in the first place, so if you opted for an enhanced service eg. DPD or Guaranteed Next Day you can only expect to receive a refund to the value of our basic delivery options in line with 'Consumer Contract Regulations'
If you have any questions or queries regarding an exchange or refund then please don't hesitate to contact us on 0116 262 0860 or at firstname.lastname@example.org
RETURNING ITEMS THAT ARE PART OF A MULTIBUY SAVING OR PROMOTION
If you purchase items as part of a multibuy offer, eg. 'Buy 3 & get 1 Free' or as a cumulative savings promotion such as 'Spend £50 and save £10' and then proceed to return an item which would make you no longer able to claim the saving then you would void the offer and as such you would be refunded as if you had not taken part in the promotion.
For example you take advantage of a 'Buy 3 get 1 Free' offer and return the cheapest item (which would have been the free item) then you would be entitled to no refund. Alternately if you had returned one of the paid for items you would have received a proportional amount of refund once the price of the cheapest item had been deducted from your basket.
In the case of an offer such as 'Spend £50 and save £10' should you return an item and take the value of your basket to below the original £50 threshold you will void the original offer and will be refunded accordingly